Home » F.A.Q.

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Do I have to register?
How and when will I receive my order?

A registration is not required to purchase here on MMOGS. Non registered users will receive the product in the email address associated with the payment method selected or the email entered on checkout. However a registration is recommended and the only way to make use of MMOGS Points, Coupon Codes and other promotional offers. Ocasionally those codes are sent out to already signed up users or are available as a promotion on an other website.

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Where do I receive my key or account after purchasing?

Depending on the product you pruchase it will be delivered in a different way. For instance: Keys or accounts are delivered to the email address that you have used to checkout a product on our site. Steam or Uplay gifts or invites are sent manually by one of our traders, your Username is required so the trader can add you and forwards the product. Purchases cannot be retrieved from inside the “my account” panel, for security reasons it will only display your orders and their statuses. We generally point out that we deliver instantaneously, but in some cases (foreign accounts or accounts that have to be manually reset by a seller) the delivery process can take up to 48 hours. Also keep in mind that order confirmations can be slightly delayed due to regional limitations, payment gateway API process errors or timeouts, etc. If you did not receive a recipe mail with your order ID right after purchase please contact us inmediately, a recipe of your purchase is always sent instantaneously after confirmation of purchase.

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I’m from another region. Can I pay with a different currency?

Depending on your country there could or not be a payment gateway limitation. That depends on the payment gateway you are trying to use to purchase on our site and may be related to regional restrictions or other limitations such as blocked or temporally unavailable payment gateways. If you aren’t sure why a payment failed, please ask your payment gateway’s support agent for help or use another payment method. We use U.S. Dollars as main currency on our site but most payment gateways are capable of converting the standard currency into your countries currency. There is no price difference between countries and there are no hidden fees. However if purchasing via PaySafeCard or similar providers, a transaction fee can be applied depending on the region and local tax estimations. For example: some PaySafeCards can only be activated in the country they were bought, but by adding the card to the Skrill Moneybookers platform a user could pay outside of his county using Skrill. The GoURL Payment System is a great alternative too and includes several payment gateways such as Bitcoin, Litecoin and many more.
Contact us for more information about payments and payment methods.

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I do not have any of the above mentioned payment methods, what can I do?

Contact us directly via Live Chat or email us and let us know how you would like to purchase the product. If there is a solution, we’ll find it.

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The game I want is unavailable.

If a game is currently not available at the time you want to buy it, you can add your email to a waitlist in order to get mailed whenever the product is back in stock. As soon as the games becomes available, you’ll receive an email.

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When purchasing via PayPal or Skrill, do I need to be registerd on there?

Yes, a registration is needed for PayPal or Skrill and a valid credit card or bank account can and should be added to the account, otherwise it will be loged as a “unverified” account which can trigger a halt on your order. For security reasons we only accept payments from verified users. Unregistered user payments will be refunded instantaneously or not be accepted at all, eCheck orders will be delivered whenever the payment is cleared on our side. Please make sure you are logged into your account before purchasing any game or service on this site, if you don’t have an account yet please take a minute to read Help Nr. #1 for the benefits. We only accept Credit Card payments if the card is added to PayPal and ID is verified and holder address is confirmed.

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Will I be able to play the game I want to buy in my region?

On each items Product Site you’ll find a Tab called “Platform(s)”, on there you can find detailed information about regional settings. Some games do have regional restrictions, others require you to accept an Non Disclosure Agreement. In most cases regional restrictions can be avoided using a private VPN or Proxy Server. Please make sure you meet the requirements for taking part in the tests before attempting to purchase it. Some games may need you to have an older version of the game or at least a starter account on the service site. Most games do not have regional restrictions and are open to the public, some have schedules. Some shouldn’t be broadcasted. If a VPN is required in order to activate, login and/or play, we recommend to use a secure and private service such as this one.

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The prodct I want is not available? When will it be back in stock?

Unfortunately, we can’t say when exactly we are getting new stock since we rely on individual and professional suppliers. Often game releases or alpha and beta tests get delayed and occasionally cancelled or postponed to another month or year by the developers or suppliers. Since it’s unpredictable to foresee you have the option to to signup on the waitlist instead of purchasing it, simply sign up with your email and be the first to know whenever the product you want is available again. That’s the best we can do.

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Where do I redeem my Game key or log in to the account I bought?

On each products website you will find a tab called “Activation Instructions” with links to the official site, download links for the game client and system requirements. Please make sure to double check that information because sometimes there’s changes in the schedules and possible regional restrictions we aren’t aware of until someone tells us. If you see that certain information is missing or incorrect, please let us know so we can fix it as soon as possible.

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My question is not listed here. What should I do?

Whatsoever you behave, stay calm and just don’t panic!
If the question you have is not listed here, please get in contact with us via Live Chat, Skype or Email and ask us about it in person. We speak fluent English, German and Spanish so feel free to talk in your native language if that’s easier for you.