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Help

1

I have not received my order yet. When will I receive the item? Did something go wrong?

If you didn’t receive the item right after purchase, worry not! All orders are processed and verified within 24 hours.
One reason for this could be the payment processor acting up or being slow on verifying the transaction, apart from some orders need to be cleared manually by our sellers, and those need to be online in order to complete the order.
Please keep in mind that some items need to be created or changed by the seller before they can be forwared to the buyer.
If you haven’t received your item within 24 hours please contact us and let us know the Order ID so we can solve the problem.

2

There’s something wrong with the item I bought.
I can’t play or login. What shold I do?

Firstly – Don’t panic! We’re here to help. If you run into problems login in or activating the code simply contact us directly and let us know the order ID and the problem you are facing. We’ll guide you through that binary mess.

If you can’t login to your MMOGS account anymore click on ‘forgot password’, you will be forwarded to a site where you can select a new password. Contact us if you need help with anything product or site related.

3

What is a Closed Alpha/Beta,
whats a Stress Test?

Closed Alpha Testing refers to a very early access to a game, usually those invites are for a very limited number of players.
Closed Beta is access to a game whichs access stage relies on player input in order to find and correct bugs.
Ocasionally videogame developers open their servers to the open public for a so called “Stress Tests” or “Techinical Test”, mosty before release date.
Open Beta is the end phase developers usually initiate right before the release of the game to get as most people as possible atracted.

4

Why is there a category called ‘Early Access’ and what exactly is it?

“Early Access”, “alphafunding”, or “paid-alpha” is a funding model in the video game industry by which consumers can pay for a game in the early stages of it’s development and obtain access to a playable but unfinished version of the game, while the developer is able to use those funds to continue working on the game. Those that pay to participate typically help to debug the game, provide feedback and suggestions, and may have access to special goodies upon release of the game. The early access approach is a common way to obtain funding for indie games and may also be used along other funding mechanisms. Term is widely used and has it’s root in the Steam Community (Greenlight).
On MMOGS we use it to categorize all non-full games such as those who are currently in Alpha or Beta stage of their development to avoid confusions.

5

What are special deals and how do they work?

Special, epic, majestic or holiday deals are offers for a limited amount of time.
Those offers can be  found here or on other websites connected to MMOGS.
Some will have requirement such as a minimum purchase amount or quantity, others will require a promotional code or have a counting point system.

6

Can I sell my products here?

Indeed you can! We rely on suppliers and sellers to offer a great variety of products to our dear customers.
New sellers are always welcome!
Of course we need to verify you as a real person and your products and your documents should be in legal compliance because a KYC (Know Your Customer) process is required in order to be able to sell on MMOGS.
If you want to become a supplier or vendor (seller) on MMOGS contact us via Discord, Skype, LiveChat or email.

7

What are the auctions and how do they work?

It’s as easy as it can get. A seller wants to sell a product, sets a minimum price, buyout and an end date for his product. The buyers can bid on the sellers product and the highest bidder gets the item when it ends! Auctions, as same as regular product sales can only be started by selected product authorized vendors. Get in contact with us to become a vendor.

8

If buying an alpha, beta or Early Access acc/key, do I get to keep the game when tests are over?

Keep in mind that when you buy an alpha/beta key/account you are buying pre-access to a game that is still in development, an unfinished product. You are NOT buying the full game, only access to it for a certain time period, the game will be subject to the developers changes and conditions, and support may or not be present at all. Some games, wipe accounts after a testing period, some games will have a free-to-play game model, others won’t. Some may have an in-game store where you will be able to purchase items and goodies and keep those after the test or maybe items are part of the account after the testing period only. MMOGS does not take any responsabilities for game changes, account wipes/bans, or any of the decisions that game developers make during such test periods and encourage you to support the developers by buying the full game if you like it.

9

Is there something else I need to keep in mind when buying/playing a game that’s currently in alpha/beta phase?

Generally there’s 4 golden rules:
1. Keep an eye on the dev blog, dates and changes are announced there first.
2. If you want to stream, ask before you do! Some games have very stict Non Disclosure Agreements.
3. Give feedback, be a part of the community to make the game better.
4. If you like the game, buy it when it releases.

10

My question is not listed here. What should I do?

Whatsoever you behave, stay calm and just don’t panic!
If the question you have is not listed here, please get in contact with us via Live Chat, Discord, Skype or Email and ask us about it in person. Don’t worry if your English skills aren’t the greatest, we speak multiple languages and have no problems using Google Translator.